Short Term Programmes Admissions

Post Graduate Diploma in Healthcare Quality Management (PGDHQM)

Location: Mumbai

School: School of Health Systems Studies

Centre: Centre for Hospital Management


Intake: 50

Eligibility

Eligibily

Description

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1st List of Selected Candidates for the 2017-18 Batch

 

IMPORTANT DATES:

 

Notification for PGDHQM (Batch 2018-19 ) Admission (Adv Schedule / Website bsite display) 14,October 2017 Saturday
Application Process for PGDHQM (Batch 2018-19) OnlineApply
Information brochure with application form available on website 14, October 2017( Saturday )
Last Date of submission of application form 30, May 2018 (Wednesday)
Display of list of Selected / Shorlisted candidates June 10, 2018
Interview Date June 18 & 19 2018 (Monday & Tuesday)
Declaration of selection (On TISS website) June 30, 2018 (Saturday)
Last Date for completing admission procedure July 10, 2018
Last date for completing admission procedure for waiting list candidates July 15, 2018 (Sunday)
Commencement of Program August 22, 2018 (Wednesday)
First Contact Program / Classroom Lectures August 22, 2018 (Wednesday) to September 11, 2018 (Tuesday)
First Semester  Examination and Second Contact Programme /  Classroom Lecture February 21, 2019 (Thursday) to 13, March 2019 (Wednesday)
Second Semester Theory Examination and Viva-voice August 12 to 15, 2019 (Monday to Thursday)
Conclusion / End of the Program August 22,2019( Thursday)

** Note: These dates are tentative and subject to change

 

Tata Institute of Social Sciences has a 79 year history. Beginning in 1936 as a school of social work, it grew into a Institute of Social Sciences in 1944, and into a deemed university funded by UGC teaching a wide variety of social science courses in 1964.  The institute made a mark in the history of social work in India, through pioneering efforts like publishing the Indian Journal of Social Work, which is the first journal of social work in South Asia. TISS broadened its span to more specialized courses in the field of social work and social research, and has been awarded score of 3.88 out of 4 (CGPA) and Grade A by the National Assessment and Accreditation Council (NAAC)on 31st December 2009.Today it is known as one of the leading thought leaders in the social sciences including areas of the application of technology in social contexts, in management and in governance. It has a wide range of international collaborations which keep it abreast of developments in each field of study at the international level.

TISS is particularly known for its academic excellence, its prominent alumni and its relentless work for the promotion of sustainable, equitable and participatory development, social welfare and social justice. The institute then and now is known for its prompt and efficient response in sending relief in the face of natural and man-made disasters.

School of Health System Studies - Center for Hospital Management
The School of Health System Studies is one of the most prestigious departments within Tata Institute of Social Sciences- and one of the national and international pioneers in health policy and health systems studies. Today the School has 4 centers:


Centre for Health and Social Sciences
• Centre for Health Policy, Planning and Management
• Centre for Public Health
• Centre for Hospital Management

The School conducts 4 Masters Degree courses – Master of Hospital Administration, Master of Health Administration, Master of Public Health (Social Epidemiology), Master of Public Health (Health Policy), and an Executive Post Graduate Diploma in Hospital Administration.
This programme for a Post graduate Diploma in Healthcare Quality management is organized by the Center for Hospital Management.

The Centre for Hospital Management (CHM) was set up in 2011 as a Centre in the School of Health System Studies, TISS, as an outcome of the restructuring of the Research Units. The TISS hospital management students occupy positions of leadership across a wide spectrum of healthcare industry including hospital, Information Technology, Insurance and Management Consultancy, etc and it is one of the most sought after course by students with one of the best records in placement.

NHSRC (National Health Systems Resource Center)

National Health Systems Resource Centerhas  been  set  up  under  theNational Health Mission (NRHM) ofGovernment of India to serve as an Apexbody for technical assistance.Established in 2007, the National Health Systems Resource Centre’s mandate is to assist in policy and strategy development in the provision and mobilization of technicalassistance to the states and in capacity building for the Ministry of Health and Family Welfare (MoHFW) at the center and in the states. The goal of this institution isto improve health outcomes by facilitating governance    reform,  health    systems innovations   and   improved   informationsharing among all stake holders at thenational, state, district and sub-district levels through specific capacity development and convergence models.It has a 21 member governing board, chaired   by   the   Secretary,   MoHFW, Government  of  India  with  the  Additional Secretary, MoHFW&MissionDirector, NHM as the Vice Chairperson of  the  board  and  the  Chairperson  of its   Executive   Committee.

Quality Improvement Division

Quality Improvement Division at NHSRC has been pioneer in designing and implementing Quality Management System specific to Public Health Facilities. QI division at NHSRC is the nodal agency at National Level for implementation of National Quality Assurance Program for Public Health Facilities. QI Division has a team of dedicated and experienced professional that work towards improving the quality of services. The key activities of quality improvement division in last five years have been –


1.Development of National Quality Assurance Standards
2.Quality Assessment and scoring of the public hospitals
3.Training and capacity building of states for assessment and quality improvement
4.Designing and implementation of “Kayakalp” award scheme for clean hospitals
5.Development of resource material for hospital operations and quality assurance
6.Conducting assessment on hospital and health system related issues eg. Drugs & Logistics, Infection control practices, quality assurance etc.

 

The Need:

 

The latest figures show that public hospitals still account for over 40% of all in-patient care in the nation. These 40% include almost all hospitalization needs of the poor and marginalized sections of society. And in addition these hospitals are the focal points for implementing most National Health Programs. Being public hospitals, the staff  here are also called upon to provide a range of preventive and promotive health care services, and even considerable forensic duties- which private sector hospitals do not have to contend with. And they have to manage all these roles with only about 20% of total health expenditure.

This revival of the public health facilities under the National Health Mission needs to be sustained and deepened. The challenge before the public hospital is the achievement of quality of care in a setting of limited resources. This requires a high degree of skills and motivation- and of course a much better understanding of what is quality and how to achieve it.

It was for this reason that the 12th five-year plan envisaged quality scoring of all health institutions and implementation of Quality Management System to measurably improve quality of care, with suitable incentives and inputs for achieving and sustaining the desired levels of quality.  

In line with thismandate, the Ministry of Health and Family Welfare, Government of India has also adopted an “Implementation Framework for Quality Assurance in Public Health Facilities.”  This framework has been evolved by NHSRC, the apex technical assistance organization of MoHFW, which has evolved this approach through extensive pilots across multiple states and through discussions with all key stakeholders. As across states, public health facilities begin implementing these standards, there is a growing requirement for health care professionals who have the knowledge, skills and attitudes required to lead such an effort. This requires a matching investment in capacity building in public health professionals, and hospital managers and senior nursing supervisors.

 

Programme Management

The Center for Hospital Management in the School of Health Systems Studies would be organizing the programme with technical collaboration from NHSRC. The contact programmes would be at TISS Mumbai campus the PG diploma would be issued by TISS, which is a central government-funded deemed university. There may be some possibility of changing venue if the circumstances require it.

 

Target Group:

Hospital Superintendents, Quality Managers, Matrons & Nursing Superintendents  Health Administrators, Hospital Managers, Nodal officers for quality assurance in state health departments/ NHM, Members of Quality Assurance Teams, committees and units, quality assessors, health programme managers, etc. working for or having interest in Public Hospitalsor Programs.

Course Structure:

 

Semester Pattern
  • Two semesters
  • First semester 8 courses
  • Second semester 7 courses plus one project work
Extensive teaching-learning Activites
  • Two contact programmes
  • Contact classes of 17 days per semester (residential at Mumbai)
  • Online learning through customize software
Progressive learning and Evaluation
  • Assignments / case study based on industry practices
  • Project work for understanding of application of theory knowledge to practical situation

 

How PGDHQM helps:

  •     To enhance quality culture amd professionalism in hospitals.
  •     To improve hospital operational efficiency.
  •     To develop, implement and measure hospital performance.
  •     To enhance use of quality tools and approaches.
  •     To develop champions for quality of care in public health system.

 

Contact Programme

There are two contact programmes for the entire 12 months programme. The intensive contact classes are held beginning of each semester for a period of 17 days. The second semester contact programme includes three days of examination of first semester. The students must attend the contact classes which are compulsory and attendance as per TISS rules.

 

Online Learning

Students shall be provided with customized software to work with teachers. The students can interact with teachers as well as submit the online assignments through this software.

 

Examination and Vivo Voce

First semester examinations are conducted beginning of second contact programme. The second semester examination is conducted at the end of second semester along with Vivo voce. The examination will be over four days at end of each semester.The vivo voce shall cover all theory courses and project work. The option of giving the examination at TISS is available but it can also be given in online.

Semesterwise Courses:

Courses, Credits and Evaluation pattern

Semester I

Course No.

Subject

Credit / Hrs

Course weightage

Written Exam

Assignments/ Case studies

Total Marks

HQM1

Overview on Public Health Systems and Policy

2 / 30

30%

70%

100%

HQM2

Healthcare Quality Standards

2 / 30

30%

70%

100%

HQM3

Quality Assessment Methods

2 / 30

30%

70%

100%

HQM4

Quality Management, Tools and Techniques I

3 / 45

30%

70%

100%

HQM5

Hospital Operations planning and Management

2 / 30

30%

70%

100%

HQM6

Statistics for Healthcare Quality

2 / 30

30%

70%

100%

HQM7

Hospital and Patient Safety

2 / 30

30%

70%

100%

HQM8

Research Methodology and Operations Research

2 / 30

30%

70%

100%

Semester II

 

Subject

Credit / Hrs

Written Exam

Assignments/ Case studies

Total Marks

HQM9

Ethics, Values, Governance, Legal Framework and Patient rights

3 / 30

30%

70%

100%

HQM10

Healthcare performance and quality indicators

2 / 30

30%

70%

100%

HQM11

Quality Management Tools and Techniques II

2 / 45

30%

70%

100%

HQM12

Quality Documentation

2 / 30

30%

70%

100%

HQM13

Healthcare Leadership and Change Management

2 / 30

30%

70%

100%

HQM14

Advanced Statistics for Quality Management

2 / 30

30%

70%

100%

HQM15

Quality Management of Primary Care and National health programs

2 / 30

30%

70%

100%

 

Project work (4 credits)

200%

Fee Structure:

Fees and Deposits SEMESTER I SEMESTER II
Tuition Fee 59,700/-
Identity Card 300/-
Examination Fee 2,000/-
Library 2,000/-
Library Deposit (Refundable) 1,000/-
Convocation Charges 2,000/-
Development Fund 5,000/-
Computer Infrastructure Use 2,000/-
Caution (Refundable) 1,000/-
TOTAL 75,000/-

 

Application fees: Rs. 1000 + Rs 30 (online transaction charges) to be paid along with application.

 

 

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